privacy policy

Thank you for visiting Craftails pays adequate attention to privacy and security regarding personal information received from customers and users. Your credit card number and other personal information are confidential and kept safe. Despite the fact that we have taken various measures to protect your personal information, we cannot guarantee the security of information exchanged on the Internet.

Scope of our online privacy policy
This online privacy and security policy describes how Craftails protects your privacy when using this website.

Your consent to this online policy
By using this website, you consent to your personal information being collected and used as described on this page. If you do not agree to have your personal information collected and used as described on this page, you may not use this website.

Personal information we collect
“Personal information” is information that personally identifies you, alone or in combination that is available to us.

Information you provide to us. We collect information that you voluntarily submit to us when using our website, for example: the information you submit when placing an online order, registering on our website, the information you submit when placing a product review, the name you add when requesting the newsletter, emails sent to us with questions or comments or survey responses. Personal information stored on our website includes: your name, address, telephone number, e-mail address and your correct date of birth; which we request to ensure that you do not use this website if you are not of legal age to purchase products on this website. These details enable us to process your order and keep you informed of its status. The personal information you send to Craftails remains the sole property of Craftails.

Information you send us via your web browser. We collect information that you automatically send us via your web browser (cookies). Please check your browser if you want to know what information your browser sends or how to adjust your settings. The information you submit via your browser does not identify you as a person. If you have registered as a member of our website (as described below), or when you click on a link leading to our website, only functional cookies are stored on your computer.

We do use anonymous information to create statistics that help us improve this website and make it compatible with technologies our visitors use. We use cookies to collect statistical information about how visitors use our website, which pages they visit, which links they click on and how long they stay on each page.

We analyze this information in statistical form to better understand our visitors’ interests so we can improve our content and functionality. We may compile and communicate this information to third parties (such as advertisers) to provide statistics related to numbers, patterns and related website information. If you choose not to receive cookies, you may still be able to use parts of our website, including the ability to purchase products.

How we use your personal information
Craftails is proud to have you as a customer and we take every possible action to safeguard your privacy.

We may use your personal information to:

Provide product information or information about your purchase or inquiry;
Provide a personalized shopping experience;
Display enhanced content with better functionality and usability;
Provide a safer shopping environment;

Please read on to learn how we use your information that we collect in certain situations:

Register as a customer. When you purchase products from Craftails on our website, you become a registered customer by entering certain personal information we need to complete your order. You are not required to enter a username or password to become a registered customer. We collect this information and transactional information in our customer database. This information is used to complete your order and respond to your inquiries as needed.

Comments and surveys via email. We are eager to hear your comments about this site and encourage you to write reviews of used products. Please note that any comment, feedback, suggestion, product review or other form of communication (under the common heading of “Comments”) sent to us will always be the exclusive property of Craftails. The sending of Comments constitutes an assignment to Craftails of all worldwide rights, title or interest in all copyrights and other intellectual property rights relating to Comments. Craftails shall be entitled to use, reproduce, disclose, publish and distribute all material you send for any purpose whatsoever, without limitation and without owing you any compensation.

Craftails is also entitled to put into practice, use and improve any ideas or inventions you send to us in any Comment, without limitation and without owing you any compensation for doing so. For this reason, we request that you do not send us any Comments that you do not wish to transfer to us, including confidential information, product ideas, inventions or original creative materials.

We reserve the right to edit reviews and other materials sent by users. We are not responsible that the comments are correct or accurate. Nor are we responsible that the comments we publish will be deemed objectionable or offensive by certain individuals or entities. 

Sharing of personal data
We may share personal data collected on this website, as described below.

Google Analytics. This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies that enable analysis of how you use the website. The information collected by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be prefixed by Google within member states of the European Union if in other member states of the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. On behalf of the website owner, Google will process this information in order to keep track of how you use the website, to compile reports on website activities for the website owner and to offer other services related to website and internet use. The IP address transmitted by your browser in the context of Google Analytics will not be linked to other Google data. You can prevent cookies from being stored by selecting the appropriate setting in your browser. Please note that in this case you may not be able to use all the functions of this website to their full extent. In addition, you can prevent the data collected by the cookie and related to your use of the website (including your IP address) from being transmitted to, stored and processed by Google by downloading and installing the browser plugin available under the following link:

Government and legal disclosures. We may disclose personal information collected on our site if we believe in good faith that disclosure is appropriate to comply with the law (or court order or subpoena; to prevent or investigate a possible crime, such as fraud or identity theft; to enforce the terms of use or other agreements governing our website; to protect the rights, property or safety of Craftails, our users or others; and/or to protect your vital interests.

Access to your personal information
If for any reason you are concerned that the personal information on our website is inaccurate, please visit the applicable website. After you have logged in to the website by clicking on the ‘Login’ menu on the home page, in ‘My Account’ your personal information will be made available for you to review and amend. Within ‘My Account’, information can be modified online. If you wish, you can have your account deleted by sending a message to 

Secure ordering
Credit Card Information. Craftails uses carefully selected service providers to process credit card transactions on our behalf (Mollie). When you provide credit card information to us on this website, that information goes directly from your computer to a server operated by our service provider. Our service provider uses your credit card information only to process your transaction and is contractually obligated to keep your personal information confidential. Although these service providers allow us access to most of the information you provide during a transaction, for your security, the service providers will not exchange credit card information with us. Password Protection. If you wish to become a Member of this site, you must enter a password. You are responsible for keeping the password secret. We are entitled to assume that someone logging on to our site using your password has the right to do so. You are personally responsible for the actions of anyone who accesses the site with your password, even if that person did not actually have permission from you. If you have reason to believe that your password has been compromised or used without your permission, you agree to notify us. We take precautions to provide a level of security commensurate with the sensitivity of the personal information we collect. We will collect personal information to the extent deemed reasonably necessary to serve you regarding the legitimate purposes of our business, as described above. We make every effort to ensure appropriate security measures to ensure the security, integrity and privacy of the information you provide to us. For example, our site uses the Secure Sockets Layer protocol (SSL) to encrypt your personal information before it is transmitted over the Internet. SSL technology is the standard for secure online transactions. When SSL is enabled, you will see a padlock at the top of your browser. Click on it for more information about the SSL digitally certified registration. You can also notice it by the search bar (URL), at the top of the browser. The link will begin with “https:” instead of “http:”. This means that you are in the secure mode. Because we use SSL, placing an order online at our website becomes as safe as transmitting credit card information over the phone. In addition, we take reasonable steps to assure ourselves that external business partners to whom we transfer data provide adequate protection for your personal information. Unfortunately, the transmission of information over the Internet is not completely secure. While we make every effort to protect your personal information, we cannot guarantee the security of any information you provide on the Site. Any information you provide is at your own risk. Once we receive your information, we will use reasonable efforts to prevent unauthorized access to the Site. In the unlikely event that the security of your personal information, which is in our possession, is compromised, we will notify you of this development. If notification is required, we will do our best to do so as quickly as is possible under the circumstances. If we are in possession of your email address, we will notify you by email.

Privacy Policy Changes
We reserve the right to modify this online privacy and security policy and any privacy notice by posting the modified version of this online privacy and security policy on our website. These changes will only apply to the personal information we collected after we post the modified version of our online privacy and security policy on our website.

By using the site after such changes are made, you agree that all personal information collected about you on this site after the modified version of our online privacy and security policy is posted on our website will be subject to the terms of the modified privacy and security policy. We encourage you to check this page frequently to ensure that you are always reading the most current version. Occasionally, for example, the law, technology or the way we work changes, requiring your permission to use the personal information we have collected from you in new or different ways. When this happens, we will send a notice by email or postal mail to the last email or postal address you provided to us. In it, we will ask you if you agree to the change. If you do not expressly agree to the change, we may at our option remove all or part of your personal data from our databases. This prevents your information from being used in ways you have not consented to.

You may access the current version of this online privacy and security policy at any time by clicking on the “Privacy Policy” link found at the bottom of each page of this website.

This online privacy and security policy was last amended on November 18, 2020 and has been in effect since that date.

Links to external websites
Our site may contain links to websites that are not operated by Craftails. These links are provided for your information and convenience only. They do not imply any endorsement of the activities on these external websites, nor do they imply any association with their operators. Craftails has no control over these websites and is not responsible for how they handle data. We request that you review the privacy policy of each website you visit before using or sharing personal information there.

As required, this privacy policy may be supplemented by additional legal requirements in the jurisdictions in which we operate.

Nothing in this Privacy Policy shall create or add to any right or remedy (legal, equitable or otherwise) that any individual or person may have against Craftails, the Company or any third party or any of its respective directors, officers, employees, representatives or agents; nor shall the existence or application of this Privacy Policy impose or add to Craftails any form of responsibility or liability to which Craftails is already entitled to the fullest extent permitted by applicable law.

Children’s Privacy
The Craftails site is not intended for nor directed to children under the age of 18. We do not use this site to knowingly collect personal information from or sell it to children under the age of 18. We ask that if you are under 18, you do not provide us with any personal information. If we learn that someone under 18 has provided personal information on our website, we will make reasonable efforts to remove such information from our databases.

Identity and contact details responsible
Craftails is the data controller within the meaning of the Personal Data Protection Act (Wbp).

If you wish to inspect the personal data Craftails has recorded about you or if you wish to amend data because they are incorrect or incomplete, or have them removed or blocked, please contact us by e-mail at Craftails will inform you, within four weeks, which personal data it has processed about you and whether it will be able to comply with any request to remove, block or correct those data.