Terms and Conditions

This page contains the general terms and conditions. These terms and conditions are intended to protect both parties. If you have any questions or comments regarding any of these provisions, please contact us using the contact form.

These terms and conditions apply to any agreement made, between you and Craftails. By placing an order and during the checkout process, you agree to Craftails’ Terms and Conditions.

Craftails UK

NOTE: This is the return and mailing address only, not a visiting address.

E-mail address: info@craftails.uk

All prices quoted for our articles are in Euro, including 21% VAT and excluding shipping costs. Prices are subject to interim changes, printing or writing errors.

Ordering our products has several steps in the checkout process, such as providing shipping method, payment method and delivery and billing address. In addition, for all orders we regularly send status updates including order confirmations, that the package is ready for shipment and a final when it has shipped.

After an order is placed, you will receive a confirmation with a list of the items ordered and the total amount. We use our payment services Mollie and you will be redirected to a secure environment during checkout. An approved payment is then processed by us on the same or first following business day.

Shipments are sent via Send My Parcel.

We ship our items with the utmost care. We are legally responsible until delivery and will have to replace any damage or defects of items while supplies last. Should the item no longer be in stock or available we will issue a refund of the purchase price.

For our packages, the shipping method is standard. In most cases, your package will be delivered to its destination within 24 hours (after notification of the shipment).

If you are not at home and the package cannot be delivered to you, it will be offered a second time as standard. Day and time depends on the 1st delivery. When not at home at a second time, a message will be left behind, which states at which service point you can pick up the shipment yourself.

We strive to send your orders within 1 to 3 working days. Each order can still be canceled, then the order is binding. Cancellations can only be made by telephone. If your order is delivered, the right of withdrawal applies. This is at least 14 days plus any holidays starting one day after delivery.

Upon receipt of your payment we strive to deliver the order within 24 hours. Stock and availability is shown on our site per item. If an article, for whatever reason, is out of stock or has a longer delivery time, this will be communicated to you by e-mail and you will receive a refund.

You have the option to create an account or place an order without leaving your personal information with us. When you create an account you have the possibility to consult and reprint an order(s) online. You will also be able to find that status of the open delivery here.

Craftails will treat personal data confidentially and will not make it available to third parties. Your personal data will only be used for the execution of the order. In addition, all personal data, such as shipping address will be recorded using encryption. All sensitive information first passes through an HTTPS protocol (seen by the padlock at the top of the browser). Craftails takes security seriously, we do everything we can to cover it 100% and monitor it continuously. Regular maintenance is done and all kinds of measures are enabled like logging/firewall etc. , and cannot be held fully responsible by the use of these third parties.

Craftails has the right to amend or supplement these general terms and conditions and the content of its website at any time. Prices are subject to interim changes, printing or writing errors.

Enjoying alcoholic beverages is primarily a personal responsibility of you, the consumer. And a responsibility of parents for their child(ren). Craftails caters exclusively to people 18 years of age and older. And does not sell or provide alcoholic beverages to those under the age of 18. Craftails is not responsible for any accidents after incorrectly entering the date of birth, causing the purchaser to claim to be over 18 years of age, without effectively being so. We rely on your honesty.

All rights reserved. No part of this website of may be copied, stored and/or distributed without written permission from Craftails. If you have any questions or are unclear, please contact us at info@craftails.be

These terms and conditions were prepared on November 18, 2020.